Custom-built online health assessment

Helping to keep older people safe and at home.

Background & challenge:

A team at the University of Sydney came to Juntos Marketing to help them develop a custom online solution for their HOME Falls and Accidents Screening Tool (Home FAST), a validated tool that identifies falls risk in the home. By designing and developing user-friendly online versions of the tool, the team were hoping to reach a much wider group of older people, thereby reducing their risk of falls. The main aim of the custom-built website was to help keep older people safe and living independently at home.

Our Solution:

We developed single comprehensive website that targeted two very different audiences through separate portals: older people who are potentially at risk and Occupational Therapists who advise their elderly patients. The accompanying custom-built online health assessment tools featured complex conditional logic within a set of multiple choice questions and included simple follow-up steps for the user to understand their score, learn more about falls prevention and/or share the results easily with a patient.

It was important for us to ensure the website was designed to reflect the mind-set and needs of each group, making their user experience clear and intuitive. It was important to ensure the complexity of the tool was not apparent when using it, ensuring functionality was seamless and the display was simple and clear.


What happened next:

The custom-built Home FAST website launched in May 2019. Feedback has been positive from consumer and health professionals alike (with initial beta testing from both home users and Occupational Therapists guiding adjustments to the site).

Six months post-live, several hundred users aged 50-94-years had completed a fall risk assessment. The mean risk assessment score was 10.6, placing the majority of users in the ‘high risk’ category and in need of several interventions to reduce the risk of a costly and painful fall at home.

On average, users gave the assessment tool a satisfaction rating of 4 out of 5 stars (45 respondents). A smaller, more in-depth survey of users indicated that 95+% of people felt the Home FAST assessment was easy to use and around 3/4 of felt it had helped them to identify possible fall risks at home.

Both assessment tools have now been translated into simple Chinese and other  translations are planned to extend the exposure of more people to this important online health assessment tool.

Click here to see more examples of our work. For help creating your custom-built online health assessment, contact us via our website or call us on 02 9555 6115.


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